Terms

Beta service

EriStay is currently in beta. Listings, prices, availability, and service details must be confirmed by the ground team before any stay or service is considered accepted.

Apartments

EriStay does not own the listed apartments and is not a hotel. The ground team inspects listings and helps coordinate with owners, but the final apartment confirmation depends on owner availability and written confirmation from the ground team.

Prices, service fees, and deposits

Apartment listings show the owner rent and the EriStay service fee separately. The EriStay service fee pays for verification, coordination, and ground support. Any owner deposit, cleaning fee, airport support, driver help, wedding coordination, translation, or admin help is shown or agreed separately before the service is confirmed.

Payments

The beta does not process card payments on the website. Any payment instructions must come from the confirmed EriStay ground contact, not from an unknown third party.

Cancellation and refunds

Cancellation, refund, and deposit rules depend on the specific apartment owner or service requested. EriStay will show or explain the applicable service fee, owner deposit, and cancellation terms before a request is confirmed. If EriStay has already completed an agreed service, such as visa form help or an inspection coordination task, the EriStay service fee may not be refundable unless EriStay made a clear mistake or could not provide the agreed service.

Egypt e-Visa form help

Visa help is requested as a service attached to a current trip request. The public request flow records the service choice but does not accept passport images. If documents are required, an authorised EriStay representative must provide the current secure process. You must review application information before submission and pay any official visa and agreed service fees.

EriStay is not the Egyptian government, an embassy, or an immigration authority. EriStay does not give legal immigration advice and does not guarantee visa approval, border entry, airline acceptance, or government processing time. Final decisions are made by Egyptian authorities.

Historical passport documents, if any, remain access-restricted and outside the active request flow until a separate documented retention and deletion review is authorised.

Analytics and service reporting

Optional first-party product analytics runs only after active permission and declining it does not affect the service. It uses random identifiers and limited usage fields, not request form contents or contact details, and permission can be withdrawn. Separately, when a signed-in guest sends a request, authorized staff may see the guest's identity, preferred language, browser notification permission, and destination in the protected operations report so EriStay can deliver and improve the requested service.

Device alerts and follow-up

Signed-in guests and authorized staff may enable operational Web Push alerts. EriStay uses them for request, complaint, assignment, and service-status changes, not advertising. Delivery depends on device, browser, operating-system, network, and permission settings and cannot be guaranteed. The protected in-app notification record and request status remain the authoritative follow-up record. Users can disable device alerts without losing access to EriStay.

Reviews

Apartment reviews are limited to completed stays recorded in the reviewer's EriStay account. Submission does not guarantee publication. EriStay may reject or remove content that cannot be tied to a completed stay, exposes private information, is abusive, or is unrelated to the stay.

Guest responsibility

Guests are responsible for providing accurate dates, contact details, guest counts, and special requirements. Guests must follow house rules and local requirements for ID verification where applicable.